| Assistant Manager |
We’re excited to be looking for a new Assistant Manager for our Rocky Mountain location. This individual will lead our frontline desk team and help connect our instruction and climbpark team to our core values and put them into action.
Working at the CCC is more than just climbing for free and getting to see all the new routes before everyone else. Our staff are our most active members and the core of our organization; without whom we would not be able to provide such an excellent climbing experience to everyone who walks through our doors.
Under the guidance of the Manager and Directors you will…
- Help sustain the values and vision of the CCC
- Engage with and support the recreational, competitive, and training focused communities at your respective location
- Lead CCC staff by being a hard worker, a dedicated professional and safe climber, and by setting an example as a knowledgeable desk staff, climber, and instructor.
- Provide feedback and communicate with the management team to ensure productive and efficient operation and sales
Responsibilities
- Daily management of desk staff, instructors, ClimbPark staff and all daily operations
- Creating and communicating monthly desk and instruction and ClimbPark schedules (with guidance from Manager)
- Continuously coach staff to highest standards on the job
- Keep staff updated and host staff meetings and training sessions
- Develop and maintain a positive, functional relationship with all employees
- Ensure staff safety by monitoring behaviors with regards to setting systems, cleaning, belay checks, facility walkthroughs and other hazards present on the job
- Ensure facility is staffed and maintains a clean and professional atmosphere
- Ensure the facility is properly maintained and stocked (pro-shop, climbing and training areas, washrooms/changerooms, party and meeting rooms, offices and desks, etc.)
- Oversee the booking and scheduling of schools, groups, specialty classes and programs
- Schedule and/or conduct facility maintenance as needed
Daily duties may include, but are not limited to
- Directing and organizing staff
- Delegating tasks and following up to monitor quality and completion of work
- Being an active participant/member on the Front Desk and Instructor team, assisting customers and climbers with their needs in person, through email or by phone
- Organizing courses, groups, camps and schools
- Ensure that all ratios for staffing are maintained
- Regular daily maintenance and cleaning
Expectations
- Put our community first
- Focus on staff and member experience
- Keep day to day operations running smoothly across multiple departments (Desk, Instructing, ClimbPark)
- Protect and maintain our standards. focus on refinement and seek mastery of personal and team tasks.
- Give recognition and praise; celebrate small victories with your staff
- Direct, supervise, and follow-up with your team
- Build future leaders at the CCC
- Scheduled shifts will allow for some flexibility, but must be present at key times behind the desk:
- 10 hours/ week scheduled specifically on desk to work with and alongside staff
- 6 hours/ week scheduled on a weekend
- 6 hours/ week after 5pm (unscheduled)
- Be available for additional hours when needed (competition season, festivals, facility openings, training and meetings)
Salary
Based on experience and current skill level.
Range: $46,000-50,000 gross (includes salary, paid sick leave and vacation pay)
- Vacation pay is paid out bi-weekly (dates are pending approval by manager)
Full time work onsite at Rocky Mountain: 40+ hour work week (minimum 1928 hours – maximum 2128 hours per year)
Additional staff Benefits
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Rocky Mountain |
| Performance Team Lead & Assistant Coaches |
Performance Team Lead & Assistant Coaches
Available Positions
- Lead Coach – 20 hours per week, possibility of more hours outside Team Program (i.e. route setting)
- Assistant Coaches – 9 hours per week, up to three positions available
Preferred Experience
- 3+ years working as a coach as a Development Lead or an equivalent level from another team program; and/or
- Competed at the national or international level as a Junior and/or Senior competitor
Coaching Schedule
- General CCC Coach training will occur from July – August 2024
- Start date for Team Program: September 3, 2024
- End date for Team Program: May 31, 2025
- Two – four weekday shifts per week, Monday – Thursday, 5:30pm – 8:30pm; and Saturdays from 8:00am – 11:00am
- Gym locations: Rocky & SoCal during the week, and varied gym locations for Saturdays
About the Team Members
- Categories: Youth B, Youth A, Junior & Senior
- Competition focus: qualifying and competing at CEC National Championships
- Development focus: refinement of competition performance skills
Competition Attendance Expectations
- Attendance at all Alberta Climbing Association competitions in Calgary; attendance outside of Calgary as required
- Attendance at CEC competitions as required
Email your resume and cover letter to the High Performance Manager: [email protected]
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| CCC Team Program Coaches |
CCC Team Program Coaches
Available Positions
- Development Team
- Sport Team
- Redpoint Team
- Youth D Team
Preferred Experience
- 1+ years working as a coach within an organized team program, climbing or otherwise; and/or
- Competed at the provincial, national or international level as a Junior and/or Senior competitor; and/or
- Experience leading a non-competitive youth climbing program
Coaching Schedule
- General CCC Coach training will occur from July – August 2024
- Start date for Team Program: September 3, 2024
- End date for Team Program: May 31, 2025
- Two weekday shifts per week, Monday – Thursday; Saturdays from 8:00am – 11:00am for Development Team coaches
- All gym locations: Chinook, Hanger, Rocky, SoCal & Stronghold
About the Team Members
- Categories: Youth D, Youth C, Youth B, Youth A & Junior
- Competition focus: participation on Alberta Climbing Association season; can go beyond if climbers qualify
- Development focus: refinement of technical climbing skills, application of competition performance skills appropriate for age and experience level
- Competition Attendance Expectations
- Attendance at internal Sport & Development Cup Series
- Attendance at Alberta Climbing Association competitions in Calgary, if climbers are attending; attendance outside of Calgary as required
- Attendance at CEC competitions as required
Email your resume and cover letter to the High Performance Manager: [email protected]
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| Baker/ Prep Stafff |
Baker/ Prep staff
$17/hr
12-15 hours per week (M/W/F 8am-1pm)
Location: SoCal Bouldering Approach Cafe
Description: this position entails baking goods, prepping café and restaurant items, and order preparation.
Experience: minimal experience required, knowledge of food safety and handling
CCC staff privileges (free membership, discounts, access to pro-deals)
Please send resumes to Josh: [email protected]
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SoCal Bouldering |
| Front Line - Service Desk |
Working at the CCC is more than just climbing for free and getting to see all the new routes before everyone else. Our staff are our most active members and the core of our organization; without whom we would not be able to provide such an excellent climbing experience to everyone who walks through our doors.
With great power comes great responsibility, and we make no jokes about what we expect from our staff members. Prior to applying you should be confident in your ability to consistently deliver on the following 10 attributes:
- Safety
- Professionalism
- Passion for climbing
- Friendly and Approachable
- Customer Service Attitude
- Punctuality
- Smiling
- Coachability
- Strong work ethic
- Going above and beyond
Our team is fast paced and high energy, we expect all staff to come in with the ability to learn on the go and adapt to changing environments. Staff will be expected to read and write clearly and concisely – so work on that penmanship!
We have high expectations for customer service: a smile and a warm greeting is the bare minimum when it comes to work behind the Front Desk. Our ideal candidate would be outgoing, friendly and approachable, and able to make novice and experienced climbers alike feel welcome in our facility. The ability to talk to new people comes in handy, as a face behind the desk people will come to you often for beta and feedback.
All CCC staff should feel pride in their workspace and facility and play a large role in keeping the area clean and tidy for all who share the space to enjoy.
With our high expectations, we feel our team deserves to be rewarded for their commitment and hard work. CCC staff are eligible for many perks, including:
- Unlimited access to all CCC Facilities
- Plus one membership for your best climbing buddy to climb for free with you
- Flexible schedule (including priority for time off for climbing trips)
- Discounts on all gear from our Approach Shop
- Pro Deals from our retailers
- Access to free or discounted climbing programs (including outdoor courses)
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
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Chinook, Hanger, Rocky Mountain, SoCal Bouldering, Stronghold |
| Front Line Leader - Service Desk Supervisor |
In addition to the duties and the responsibilities held by service desk staff, you will, under the guidance of the Facility Manager:
- Work with, provide feedback, and communicate constantly with the Manager to ensure productive and efficient operation and sales.
- Ensure facility maintains a clean, professional appearance and atmosphere.
- Perform ongoing training, coaching and update staff as needed.
- Assist with Front Desk and Instructor scheduling; responsible for program bookings.
- Assist with management level duties and responsibilities including admin tasks, customer service situations, and company-wide projects.
Responsibilities
- Develop and maintain a positive, functional relationship with all employees.
- Continuously coach current staff to highest standards on the job.
- Build and maintain a strong understanding of our POS system and other programs used within the gyms.
- Develop and grow knowledge of all retail items, features, benefits and proper fit and be a leader in the sales of our pro-shop.
- Communicate staffing issues to the Manager in a timely manner.
Daily tasks may include, but are not limited to:
- Providing the highest level of customer service in person, through email or by phone
- Regular daily maintenance and cleaning
- Assigning tasks to members of the desk team and following up on completion and quality of work
- Ensure that all ratios for staffing are maintained
- Informing manager of all activities outside of the normal daily routine Expectations
- Maintain a presence at the facility during peak times
- 4 weekend shifts per month
- 8 evening shifts per month (demand may change depending on gym staffing and gym needs).
- 32hou+r work week is required
- Be available for additional hours when needed (competition season, festivals, training and meetings)
Compensation:
- $19.00/hr w/ 32-40 hours per week
- Health Spending Account
- Multi-facility membership with plus 1
- Discount on all retail items and other pro-deals
This is a full time position based out of the Hanger location.
If you are interested, please email your resume and cover letter to .
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Hanger |