The Calgary Climbing Centre (“Company” or “we”) respects our customers and website users’ (“you” or “your”) privacy when you visit our website, Calgary Climbing Centre – Climbing, Together ( “Website”) and when you use our programs and services at our climbing centers.

Please read this Privacy Policy carefully and ensure that you understand it. Please note that we will update it as necessary, for example, if the law changes or if we change our business in a way that affects personal information protection. Your continued use of the Website and Programs after we make changes indicates that you accept and consent to those changes. We recommend that you check this page regularly to keep up-to-date.

1. What Does This Policy Cover?

1.1. This policy describes:
1.1.1. The types of information we may collect from you or that you may provide when you visit the Website or attend our climbing centers.
1.1.2. Our practices for collecting, using, maintaining, protecting, and disclosing your personal information.
1.1.3. Your rights regarding your personal information.

2. What Is Personal Information?

2.1. Personal information is any information relating to an identifiable individual which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

3. Personal Information We Collect about You

3.1. From Our Site: When you submit our electronic waiver forms or membership change forms, purchase gift cards, register for programs and sign up for e-mail subscriptions, we collect your personal information such as your name, date of birth, mailing address, phone number, e-mail address and emergency contact information.
3.2. From our climbing centers: When you attend our climbing centers, use our services, and complete our program registrations, we collect your personal information including name, date of birth, photograph, as well as contact information including address, phone number, and e-mail address. When necessary, we also collect your credit card information.
We also capture images using surveillance cameras at various common areas located in our climbing centers.
3.3. From other sites: when you send us a question or comment by email, social media or phone, we may collect the personal information that you provide to us.

4. Our Use of Your Personal Information

4.1. We use the personal information that we collect about you:
4.1.1. To provide you with information, products, or services that you request from us.
4.1.2. To sign you up for our services and programs.
4.1.3. To verify your identity and confirm access to our climbing centers.
4.1.4. To manage, develop and enhance our operations, programs and services,
4.1.5. To provide you with notices about your registration, including expiration and renewal notices.
4.1.6. To track the use of our services and programs.
4.1.7. To maintain security at our premises in the climbing centers.
4.1.8. To market our products or services on our websites or other social media platforms.
4.1.9. To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
4.1.10. To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.

5. Disclosure of Your Personal Information

5.1. We may disclose personal information that we collect from you, as described below:
5.1.1. As necessary between Calgary Climbing Centers and with our service providers. Service providers provide business, professional, or technical support functions for us. In our service agreements, we ensure the service providers protect the information at the same standards set out in this policy and that they use it only for the purposes laid out in this policy.
5.1.2. Where we are required by law to provide personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
5.1.3. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
5.1.4. If we sell, transfer, or merge parts of our business or assets, your personal information may be transferred to a third party in accordance with applicable law.
5.1.5. To fulfill the purpose for which you provide it or any other purpose disclosed by us when you provide the information.
5.1.6. With your consent.

6. Retention of Your Personal Information

6.1. Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Protection of Your Personal Information

7.1. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss, unauthorized access, use, alteration, and disclosure such as using internal passwords and controls, two factor authentication, encryption, firewalls, and security patches.
7.2. We also secure your personal information according to reasonable security practices by limiting access to your personal information to only those employees subject to security clearances and duties of confidentiality.

8. What Are My Rights?

8.1. You have the following rights regarding your personal information:
8.1.1. The right to be informed about our handling of your personal information. This Privacy Policy serves this purpose but you can get more information at the contact information set out below.
8.1.2. The right to request access to the personal information we hold about you.
8.1.3. The right to have your personal information rectified if it is inaccurate or incomplete.
8.1.4. The right to withdraw your consent. This means that, if we are relying on your consent as the legal basis for using your personal information, you are free to withdraw that consent at any time.
8.2. You can exercise all these rights by making a request in writing and sent via email to the contact information below.
8.3. It is important that your personal information is kept accurate and up-to-date. If any of the personal information we hold about you changes, please keep us informed as long as we have that information.
8.4. There is not normally any charge for an access request. However, we reserve the right to charge an administrative fee to process a request for the access of your information if warranted.
8.5. We will respond to your request as soon as possible. If we are not allowed by law to grant your request, for example, because it would reveal personal information about another individual, we will provide reasons. If you have any cause for complaint about our use of your personal information, please contact us at the contact information below. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Information and Privacy Commissioner of Alberta. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first.

9. How Do I Contact You?

9.1. To contact us about anything to do with your personal information and its protection, please contact [email protected].