| Facility Manager |
Under the guidance of the Directors, you will…
- Help operationalize and sustain the values and vision of SoCal and the CCC
- Engage with and support the recreational, competitive, and training focused communities at SoCal location
- Lead SoCal staff by setting an example as a knowledgeable Manager, desk staff, climber, and instructor; by being a hard worker, dedicated professional and safe climber
- Ensure facility meets or exceeds monthly sales goals
- Provide feedback and communicate with the management team to ensure productive and efficient operation and sales
Responsibilities
- Daily management of desk staff, instructors, routesetters, belayers and all daily operations
- Work with Head Routesetter to ensure quality and frequent route turnover
- Creating and communicating monthly desk and instruction schedules
- Continuously coach staff to highest standards on the job
- Host training, staff meetings and update staff as needed
- Develop and maintain a positive, functional relationship with all employees
- Ensure staff safety by monitoring behaviors with regards to setting systems, cleaning, belay checks, facility walkthroughs and other hazards present on the job
- Monitor and maintain the café space, equipment, stock levels and quality of service of hot and cold drinks, snacks and meals
- Ensure facility is staffed and maintains a clean and professional atmosphere
- Ensure facility is properly maintained and stocked (pro-shop, climbing and training areas, washrooms/changerooms, party and meeting rooms, offices and desks, etc.)
- Supervise and manage the booking and scheduling of schools, groups, specialty classes and programs
- Schedule and/or conduct facility maintenance as needed
- Calculating bi-weekly payroll, monthly Membership Billing and group invoicing
- Attend and contribute to managers meetings
Daily duties may include, but are not limited to
- Directing and organizing staff
- Delegating tasks and following up to monitor quality and completion of work
- Assisting customers with their needs in person, through email or by phone
- Organizing courses, groups, camps and schools
- Ensure that all ratios for staffing are maintained
- Regular daily maintenance and cleaning
Expectations
- Put our community first
- Push for growth
- Give recognition and praise; celebrate small victories with your staff
- Delegate and follow-up – build future leaders at SoCal
- Be present at key times behind the desk
- 10 hours/ week scheduled on desk to work with and alongside staff
- 6 hours/ week on a weekend (unscheduled)
- 6 hours/ week after 5pm (unscheduled)
Be available for additional hours when needed (incident call-outs, competition season, festivals, facility openings, training and meetings)
- Wage: $45,000+ gross (based on experience)
- Full time: 40+ hour work week
- Vacation: 2 weeks vacation
- Health care and Professional development allowance and all Staff privileges
submit your coverletter and resume to [email protected] by July 24th, 2024.
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SoCal Bouldering |
| Baker/ Prep Stafff |
Baker/ Prep staff
$17/hr
12-15 hours per week (M/W/F 8am-1pm)
Location: SoCal Bouldering Approach Cafe
Description: this position entails baking goods, prepping café and restaurant items, and order preparation.
Experience: minimal experience required, knowledge of food safety and handling
CCC staff privileges (free membership, discounts, access to pro-deals)
Please send resumes to Josh: [email protected]
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SoCal Bouldering |
| CCC Team Program Coaches |
CCC Team Program Coaches
Available Positions
- Development Team
- Sport Team
- Redpoint Team
- Youth D Team
Preferred Experience
- 1+ years working as a coach within an organized team program, climbing or otherwise; and/or
- Competed at the provincial, national or international level as a Junior and/or Senior competitor; and/or
- Experience leading a non-competitive youth climbing program
Coaching Schedule
- General CCC Coach training will occur from July – August 2024
- Start date for Team Program: September 3, 2024
- End date for Team Program: May 31, 2025
- Two weekday shifts per week, Monday – Thursday; Saturdays from 8:00am – 11:00am for Development Team coaches
- All gym locations: Chinook, Hanger, Rocky, SoCal & Stronghold
About the Team Members
- Categories: Youth D, Youth C, Youth B, Youth A & Junior
- Competition focus: participation on Alberta Climbing Association season; can go beyond if climbers qualify
- Development focus: refinement of technical climbing skills, application of competition performance skills appropriate for age and experience level
- Competition Attendance Expectations
- Attendance at internal Sport & Development Cup Series
- Attendance at Alberta Climbing Association competitions in Calgary, if climbers are attending; attendance outside of Calgary as required
- Attendance at CEC competitions as required
Email your resume and cover letter to the High Performance Manager: [email protected]
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| Performance Team Lead & Assistant Coaches |
Performance Team Lead & Assistant Coaches
Available Positions
- Lead Coach – 20 hours per week, possibility of more hours outside Team Program (i.e. route setting)
- Assistant Coaches – 9 hours per week, up to three positions available
Preferred Experience
- 3+ years working as a coach as a Development Lead or an equivalent level from another team program; and/or
- Competed at the national or international level as a Junior and/or Senior competitor
Coaching Schedule
- General CCC Coach training will occur from July – August 2024
- Start date for Team Program: September 3, 2024
- End date for Team Program: May 31, 2025
- Two – four weekday shifts per week, Monday – Thursday, 5:30pm – 8:30pm; and Saturdays from 8:00am – 11:00am
- Gym locations: Rocky & SoCal during the week, and varied gym locations for Saturdays
About the Team Members
- Categories: Youth B, Youth A, Junior & Senior
- Competition focus: qualifying and competing at CEC National Championships
- Development focus: refinement of competition performance skills
Competition Attendance Expectations
- Attendance at all Alberta Climbing Association competitions in Calgary; attendance outside of Calgary as required
- Attendance at CEC competitions as required
Email your resume and cover letter to the High Performance Manager: [email protected]
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| Front Line - Service Desk |
Working at the CCC is more than just climbing for free and getting to see all the new routes before everyone else. Our staff are our most active members and the core of our organization; without whom we would not be able to provide such an excellent climbing experience to everyone who walks through our doors.
With great power comes great responsibility, and we make no jokes about what we expect from our staff members. Prior to applying you should be confident in your ability to consistently deliver on the following 10 attributes:
- Safety
- Professionalism
- Passion for climbing
- Friendly and Approachable
- Customer Service Attitude
- Punctuality
- Smiling
- Coachability
- Strong work ethic
- Going above and beyond
Our team is fast paced and high energy, we expect all staff to come in with the ability to learn on the go and adapt to changing environments. Staff will be expected to read and write clearly and concisely – so work on that penmanship!
We have high expectations for customer service: a smile and a warm greeting is the bare minimum when it comes to work behind the Front Desk. Our ideal candidate would be outgoing, friendly and approachable, and able to make novice and experienced climbers alike feel welcome in our facility. The ability to talk to new people comes in handy, as a face behind the desk people will come to you often for beta and feedback.
All CCC staff should feel pride in their workspace and facility and play a large role in keeping the area clean and tidy for all who share the space to enjoy.
With our high expectations, we feel our team deserves to be rewarded for their commitment and hard work. CCC staff are eligible for many perks, including:
- Unlimited access to all CCC Facilities
- Plus one membership for your best climbing buddy to climb for free with you
- Flexible schedule (including priority for time off for climbing trips)
- Discounts on all gear from our Approach Shop
- Pro Deals from our retailers
- Access to free or discounted climbing programs (including outdoor courses)
[email protected] – reopening before the end of the year
[email protected]
[email protected]
[email protected]
[email protected]
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Chinook, Hanger, Rocky Mountain, SoCal Bouldering, Stronghold |
| Front line Leader - Service Desk |
Working at the CCC is more than just climbing for free and getting to see all the new routes before everyone else. Our staff are our most active members and the core of our organization; without whom we would not be able to provide such an excellent climbing experience to everyone who walks through our doors.
In addition to the job requirements of a Front line staff, and with assistance from the manager, the Desk Supervisor’s goals will be to…
- Work with, provide feedback, and communicate constantly with the Manager to ensure productive and efficient operation and sales
- Ensure facility maintains a clean, professional appearance and atmosphere
- Perform ongoing training, coaching and update staff as needed
- Assist with Front Desk and Instructor scheduling; responsible for program bookings
- Assist with management level duties and responsibilities including admin tasks, customer service situations, and company-wide projects
Duties and Responsibilities
- Develop and maintain a positive, functional relationship with all employees
- Continuously coach current staff to highest standards on the job
- Build and maintain a strong understanding of our POS system and other programs used within the gyms
- Develop and grow knowledge of all retail items, features, benefits and proper fit and be a leader in the sales of our pro-shop
- Communicate staffing issues to the Manager in a timely manner
- need for more staff
- need for coaching
- need for correction, warning or dismissal
Daily tasks may include, but are not limited to
- Providing the highest level of customer service in person, through email or by phone
- Regular daily maintenance and cleaning
- Assigning tasks to members of the desk team and following up on completion and quality of work
- Ensure that all ratios for staffing are maintained
- Informing manager of all activities outside of the normal daily routine
Expectations
- Maintain a presence at the facility during peak times
- 4 weekend shifts per month
- 8 evening shifts per month (demand may change depending on gym staffing and gym needs).
- 32- 40 hour work week is encouraged
- Be available for additional hours when needed (competition season, festivals, training and meetings)
CCC staff are eligible for many perks, including:
- Unlimited access to all CCC Facilities
- Plus one membership for your best climbing buddy to climb for free with you
- Flexible schedule (including priority for time off for climbing trips)
- Discounts on all gear from our Approach Shop
- Pro Deals from our retailers
- Access to free or discounted climbing programs (including outdoor courses)
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Hanger |